brand and customer experience audit

Discovery & Strategic Planning:
We use our proven and proprietary process, called Brand & Customer Experience Audit (BCEA) to help you craft a strategy that can help you define or re-define your company and brand DNA, positioning and messaging.

BCEA process:

Market validation:

In order to get a 360 degree view of your company, we speak to those who know it best: your customers, ecosystem partners, industry analysts, and, of course, your key executives.  Combined with our industry subject matter expertise and a comprehensive competitive review, we take this data and build on it to create the following:

Positioning, Strategy & Messaging:
We work with you to craft the key messages, value propositions and communication points you need to leverage in all of your sales and marketing efforts.

Sales alignment:
We help you develop the Strategic Plan that will connect the dots and effectively allocate your resources to drive sales.

Tactical execution:
We execute on the strategic plan to the degree that you need us to.  Our services include but are not limited to:

    • Creative development
    • Advertising and media planning & buying
    • Interactive (web and email marketing)
    • Sales support, collateral, presentations and proposals
    • Direct-response+lead generation
    • Event marketing
    • Channel marketing programs
    • SEO/SEM